By using your ChatBot, your customers will have an easy way to get the information they need, no matter what service you provide. No more call centers. No more wait times. No more navigating difficult websites. They’ll love you and your business.
ChatBots can handle a great deal of inquiries, but humans still need to be able to join the conversation in certain scenarios. This is where integration with customer and live support platforms comes into play, bots and agents can work together to best serve the user. Conversation can be passed to a human agent from your ChatBot and vice versa, and AI ChatBots can also assist human conversation as an agent. From a users point of view the transition is seamless: they stay in the same chat window at all times.